AI Receptionist for Auto Repair Shops
"Do you work on Subarus?" "Can I drop it off tonight?" MaitreDesk answers the questions your service advisors hear all day, using your approved answers.
What MaitreDesk does for auto repair shops
Services and makes you handle
Lists the work you do and the vehicles you service.
Drop-off and pickup process
Explains key drop, loaners, and hours the same way every time.
Books inspections and oil changes
Shares your Tekmetric, Shopmonkey, or other booking link.
No diagnosis by chatbot
Diagnosis, warranty, and safety questions go to a service advisor.
Safe by design
Draft mode by default
Staff approve every reply with one click unless you opt in to auto-replies for low-risk questions.
Answers only what you approved
Replies come from your signed-off answer sheet. No invented prices or promises.
Website chat, text, and email
All customer messages land in one inbox.
Frequently asked questions
Will it quote a repair?
No. Only fixed prices you approved, like an oil change special. Everything else goes to staff.
Can it diagnose a problem?
No. Diagnosis and safety questions are escalated to your service advisors.
Does it answer after hours?
Yes. After-hours messages get a reply ready for staff approval, or an automatic answer for low-risk questions if you opt in.