An AI receptionist for local businesses that never guesses
MaitreDesk answers your website chat, texts, and email from an answer sheet you approve. Your staff send replies with one click, risky questions go straight to a human, and customers who want to book get your booking link.
How it works
- We interview you. Hours, location, exact prices, FAQs, and policies.
- You approve the answer sheet. Every answer is versioned and signed off by the owner. Changes create a new version.
- Draft mode. Messages from your website, texts, and email arrive in one inbox with a suggested reply. Staff edit, approve, and send.
- Auto-replies, only if you want them. Turn on auto-send for simple, low-risk questions. Each reply says it comes from an automated assistant.
- Weekly report. Top questions, what it couldn't answer, response time, and booking links sent.
Features
Website chat widget
One line of code on your site. Protected by a bot check and a list of approved domains.
Text and email inbox
Customer texts and emails land next to website chats, so nothing gets missed.
Answers you approved
AI-drafted replies come only from your approved sheet, with an 80-word limit and no invented prices.
Booking links
Works with the booking tool you already use.
Owner and staff logins
Owners manage settings; staff work the inbox.
Weekly report
See what customers ask and what to add to your answer sheet next.
Built so it can't say the wrong thing
Draft mode by default
Nothing goes out until a person approves it, unless the owner opts in for low-risk questions.
ESCALATE TO STAFF
Refunds, complaints, health, legal, and safety questions are flagged for a human and never auto-answered.
No made-up prices
A price that isn't on your approved sheet triggers escalation instead of a guess.
Honest disclosure
Automated replies and the chat widget say up front that it's an automated assistant.
Who it's for
Pet groomers
Hours, prices by breed and size, vaccine policy, and booking links.
Salons & spas
Service menus, stylist availability questions, cancellation policy.
Dental & med spa front desks
Insurance and hours questions; anything clinical goes to staff.
Home services
Service areas, estimates policy, and after-hours lead capture.
Auto repair
Hours, services offered, drop-off process, and booking.
Fitness studios
Class schedules, intro offers, membership questions.
Pricing
Proposed Prices and plan contents are proposed and may change. Early customers can join a pilot.
Starter
+ $300 one-time setup
- Website chat widget
- Draft mode: staff approve every reply
- Escalation to staff on risky topics
- 1 answer-sheet revision per month
- Weekly email report
Growth
+ $500 one-time setup
- Everything in Starter
- Auto-replies for low-risk questions (opt-in, with disclosure)
- SMS and email inbox
- Unlimited answer-sheet updates
- Monthly 30-minute review call
Pro
+ $900 one-time setup
- Everything in Growth
- Multiple locations and staff inboxes
- Priority changes within 1 business day
- Quarterly optimization review
Frequently asked questions
Will the AI make up prices or promises?
No. MaitreDesk answers only from an answer sheet the owner approves. A price that isn't on the sheet, or any refund or exception, is sent to staff instead of answered.
Does it send replies on its own?
Not by default. Every reply starts as a draft that staff approve with one click. Owners can opt in to auto-replies for simple low-risk questions such as hours, and those replies say they come from an automated assistant.
What happens with complaints, refunds, or health questions?
Messages about refunds, complaints, health, legal, or safety are flagged ESCALATE TO STAFF and never auto-answered.
Which channels does it cover?
A chat widget on your website (one line of code), text messages through a business number, and email. US business texting requires A2P 10DLC carrier registration, which we help with.
Does it work with my booking tool?
Yes. Add your existing booking link (for example Calendly, Square, Acuity, or Vagaro) and it is included when someone asks to book.
Who sets it up?
We do. We interview you, build the answer sheet, get your sign-off, install the widget, and review a weekly report with you.
How much does it cost?
Proposed pricing is $149, $299, or $549 per month per business, plus a one-time setup fee. Pilot pricing is available for early customers.
Book a demo
Tell us about your business and we'll reach out to set up a 20-minute demo. You can also try the live demo chat right now.