Refund and Cancellation Policy

Last updated Nov 3, 2026 · MaitreDesk is operated by Stratton Digital LLC (New York).

Free trial

Every plan starts with a 14-day free trial, one per business. Nothing is charged at signup. Cancel before the trial ends and you will not be charged anything, including the setup fee.

Billing

Subscriptions are billed in advance, monthly ($149 / $299 / $549) or annually ($1,490 / $2,990 / $5,490, 2 months free), and renew automatically. The one-time setup fee ($300 / $500 / $900) is charged on your first invoice after the trial, not at signup. Setup fees are non-refundable and are waived for our first 10 paying customers.

Cancel anytime

You can cancel at any time from the billing portal in your dashboard or by emailing danny.strattondigital@gmail.com. Cancellation takes effect at the end of your current billing period; you keep full access until then and will not be charged again.

Plan changes

Plan changes are prorated. If you upgrade, you are charged the prorated difference for the rest of the current billing period immediately. If you downgrade, the unused portion of your current plan is credited to future invoices and is not refunded in cash. If you change plans during your free trial, the trial keeps running and nothing is charged until it ends.

Refunds

Payments are non-refundable. We do not provide refunds for partial months or years (downgrade credits are applied to future invoices, as described above), unused time, downgrades, or setup fees once charged. If you believe you were charged in error, such as a duplicate charge or a charge after cancellation, email us within 30 days and we will investigate and refund any billing error.

Contact

Stratton Digital LLC, New York, USA. Email: danny.strattondigital@gmail.com.